DISCOUNT-MERCHANT.COM TERMS AND CONDITIONS OF SALE

PRODUCT EXCHANGE WARRANTY

DIGITAL PROJECTION LIGHTING:

  • RPTV: 6 month (180 days) hassle-free, factory and exchange warranty for most brand name lamps. We will pay all shipping charges if the product is found to be defective. Extended warranty is available; please ask about it when you call 800-281-8860.
  • Projector Lamps: 3 month (90 days) hassle-free, factory and exchange warranty for most brand name lamps. We will pay all shipping charges if the product is found to be defective.

ELECTRONICS AND PARTS:

  • New and Remanufactured Inventory: 3 month (90 days) exchange warranty in the event of a defect.
  • Recovered Inventory: 1 month (30 days) exchange warranty in the event of a defect.
  • Electronics & Devices: 1 month (30 days) exchange, replace, or repair warranty in the event of a defect.

PRODUCT REFUND POLICY

All parts may be refunded in the event of a defect within 30 days from the date of purchase. Parts that are found to be non-defective will incur a restocking fee of 25% of the purchase price. Software is non-refundable. Electronic components, if opened, are non-refundable. Shipping fees are non-refundable.

NON-RETURNABLE ITEMS

  • We do not accept returns for any item more than 30 days after the original purchase date
  • We do not accept returns on any item damaged, abused, or destroyed
  • We do not accept returns on any item missing or with non-matching serial numbers or specific product markings
  • We do not accept returns on items specified as “AS-IS” or “ALL SALES FINAL”
  • We do not accept returns on items that were returned once already
  • There are no returns on opened packages of batteries, storage media, or software

CONSUMER PARTS PURCHASE POLICY

TVs can easily be misdiagnosed. Consumers whom are not registered service centers with a current and valid business license may purchase television parts, but are subject to a 25% restocking fee regardless of the functional condition of the product upon return. Some parts may be exchanged or repaired in lieu or refund. Please be warned that parts that have been irreparably damaged will not be accepted for return.

RESTOCKING FEES

All working products returned within the first 30 days of purchase are subject to a 25% restocking fee. After 30 days, there are no returns or refunds.

RECEIVING A REFUND

Refunds are processed after we receive and process your return. Items directed to our Returns Department will be refunded within 2-4 weeks of giving your package to the return shipping carrier.

PRODUCT TESTING

All customers with non-defective lamps and other parts will incur an up-front $20 shipping & testing charge. This charge is to test product with our equipment and return the item back to you.

  • If the item is in working condition, it will be returned to the customer without incurring additional charges.
  • Customers seeking a return and refund within the first 30-day sale period, may be subject to a 25% restocking fee should the lamp be in good working order.
  • Customers seeking an exchange will be sent a new item promptly without incurring any additional charges or fees, and the testing fee may be credited or refunded should the item be found to be defective.

SHIPPING TERMS

    Standard (4-7 Business Days)
    Expedited (2-4 Business Days)
    Two Day (2 Business Days)
    One Day (1 Business Day / Overnight)

Discount-Merchant.com orders are shipped from one of our distribution warehouses in southern California.

SHIPPING DELAYS, DAMAGES, OR LOSS

Discount-Merchant.com is not responsible for shipping delays, damage, or loss. If the shipping carrier is found to be at fault, the carrier will typically refund the shipment fees, or cover (all or partially) the purchase price of the product should the item be lost or damaged. Should an item be delayed, damaged or lost, please allow 10 business days for credit, refunds, or replacement of product.

If the product is delayed due to faulty address at the mistake of the customer, the customer may be responsible for all additional packaging and shipping costs.

RETURN INSTRUCTIONS

To return an item, you must be issued a Return Merchandise Authorization (RMA) number. The RMA number assures your return, refund, or exchange is handled properly and quickly. When you receive your RMA number, please write it clearly on the return box or package in multiple locations with a dark permanent marker. Please use a carrier with detailed package tracking information (not just delivery confirmation), relay tracking information to our Returns Specialist, and keep the tracking numbers for your own records. Items that do not include an RMA number, nor a tracking number may be refused or lost. If you would like to schedule a return, you may call (800) 281-8860 for an RMA number. Additionally, you must also make sure all correct shipping labels are clear and readable or risk delay of your return, refund, or exchanged item. For more information on how to start the RMA process, please visit the KB RMA Page.

RETURN MAILING LABELS

You MAY NOT use recycle or core return labels for shipping a return or exchange. Any returns made in this fashion may be refused or lost. There is no possibility of tracking your product should you use our pre-paid recycle labels.

INTERNATIONAL CUSTOMERS

Because of the added costs in shipping to international destinations, customers residing outside the US are responsible for all shipping charges until the product is determined to be a factory defect with no tampering. Damaged items may qualify for discounted, reimbursed, or free shipping from the carrier.

CUSTOMER TECHNICAL SUPPORT

It is on behalf of the customer that we provide complimentary sales and technical support services; however, no support given over the telephone, email, or live chat shall be construed by the customer as legal or technical advice. We make no claims to speak on behalf of any manufacturers, and are only sharing our experience with customers in order to assist with their purchase decision. Customer support agents are available to assist customers before and after the purchase of product and will do their best to troubleshoot issues related to television, projector, or other consumer electronics device repair. Customer support may be reached at (800) 281-8860. If you are dissatisfied with Discount-Merchant.com technical support, you may, and should, try the product manufacture’s support line as well.

QUESTIONS AND COMMENTS?

Customer service is extremely important to us. If you feel we are not doing everything possible to help your situation, you may contact a store manager.

Write to us at:

Management
Discount-Merchant.com
2215 Paseo De Las Americas, Suite 30
San Diego, CA 92154

Call us toll free at (800) 281-8860, or locally (619) 931-1616

Email us: support@discount-merchant.com

Tags: rma, return, returns, exchanges, restock, restocking fee, refund, refunds, service, repair, installation
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