KNOWLEDGE BASE

If you have questions not covered in the Knowledge Base, or are unable to get a hold of us on the phone, you may email us at support@discount-merchant.com.  When emailing, please use the same email you used to order your product, or reference all of your customer information so that we may better assist you. Please allow 24-48 hours for a response via email.

TOP 5 MOST HELPFUL ARTICLES:

1 -
Identifying / Replacing / Changing Your Samsung DLP Lamp -How-To Guide
2 - Can you ship me a lamp or part overnight?
3 - Warranty, Return Policy and Restocking Fees
4 - Do I need a new Color Wheel? Samsung Replacement Color Wheel, HLS / HLT Series, Part Number: BP96-01579A
5 - Resetting your Samsung DLP Lamp Hour Meter / Counter

KNOWLEDGE BASE ARTICLES:


Brief Explanation of the Return Policy

Some items may be returned, less restocking fee, within 30 days of the purchase date. After 30 days, and only within the warranty period, we allow exchanges for like or similar merchandise. [more]
Can you ship me a lamp or part overnight?
This article is a stub and may not be up-to-date.   If your part hasn't arrived, please check this article: http://www.discount-merchant.com/t-kb8.aspx [more]
Do I need a new Color Wheel? Samsung Replacement Color Wheel, HLS / HLT Series, Part Number: BP96-01579A
Does your TV make a “whining, whirling, clicking, or humming noise?”  If you have the infamous blinking lights problem and you’ve replaced your lamp without success, it’s most likely a problem... [more]
Do you carry a lamp for my TV? (Before you call in, please read this!)
Discount Merchant carries a wide variety of products for your DLP or Plasma television! If you're calling to find out if we carry your product, please make sure to have a few items ready for us... [more]
Do You Ship To...
Do you ship to Canada? YES! Do you ship to Mexico? YES! Do you ship to the UK? YES! Do you ship to the Bahamas? YES! Do you ship to China? YES! Do you ship to Italy? YES! [more]
Does the lamp wattage matter for my lamp?
The quick answer to this question is YES! The long answer is based on the type of ballast your TV has. If your ballast is rated for 100 watts, than the maximum wattage your TV can support is 100W. [more]
Help With Out Of Stock Products, Parts, and Lamps
"Help! I need a product, part, or lamp, but it says you're out of stock!"   Does this sound like you? We have thousands of parts and lamps in stock every day. [more]
Help, I can't find the lamp I need...How do I find the bulb for my projection TV?
The easiest way to look for your particular replacement lamp is by typing in the part number or lamp code in our search box. If no results are found, try browsing for your lamp by categories... [more]
I need a TV part, how do I place an order?
There are a few things you need before you can order a part with us: 1. Part Number or Lamp Code and model of your television. 2. The actual part in front of you to compare with out database. [more]
I was shipped the wrong item! What do I do now?
Accidents do happen!   While we maintain the highest efficiency standards, we do slip up from time to time. The best thing to do if you have received the wrong item is to call us at (619) 931-1616 ... [more]
Identifying / Replacing / Changing Your Samsung DLP Lamp -How-To Guide
The following information is partially reference from FixYourDLP.com with permission.   Step 1. Identifying the correct lamp code Before placing an order online, you must ... [more]
LAMP COPY (IP Infringement case) U.S. Philips Corporation v. Iwasaki Electric Company, LTD. - Philips victorious
U.S. Philips Corporation in the matter of U.S. Philips Corporation v. Iwasaki Electric Company, LTD., a patent infringement case involving high-pressure mercury-vapor discharge lamps ... [more]
My product hasn't arrived! Help!
In the event that your order hasn't arrived, please check the order confirmation email with your shipping details. We ship orders every hour possible. This may mean you receive a shipping notification... [more]
OEM vs Generic. Know the difference before you buy!
Before we even start, did you know that almost all television manufacturers do not manufacturer their own TV lamps? Only a handful of companies actually manufacture the lamps... [more]
Resetting your Samsung DLP Lamp Hour Meter / Counter
Very simple procedure…with the TV off… Point your remote towards your TV… Press: Mute + 1 + 8 + 2 + Power. Your TV set should now say “Loading Factory”. Browse down to “Option” then ... [more]
Restocking Fees
All items are subject to a 25% restock fee of the item price if the item is returned in working order. Restocking fees are applied to items in working condition, assessed by a returns specialist... [more]
Return Merchandise Authorization, or RMA Number
What is an RMA? RMA stands for Return Merchandise Authorization. We issue an RMA number for every product that is returned or exchanged by an existing customer. If you have a problem with... [more]
Samsung BP96-01073A, BP96-01073A(P120W), BP9601073A Replacement DLP TV Lamp Enclosure
The Samsung BP96-01073A Enclosure goes by a few different names: BP96-01073A(P120W), BP96-01073A(P), BP9601073A. Here are a few pictures of the enclosure assembly... [more]
Shipping Options
Free shipping to business customers! Discount-Merchant offers free shipping to premium business customers. Set up a business relationship today, receive your part shipped the same day, shipped... [more]
Warranty, Return Policy and Restocking Fees
DISCOUNT-MERCHANT.COM TERMS AND CONDITIONS OF SALE PRODUCT EXCHANGE WARRANTY DIGITAL PROJECTION LIGHTING: RPTV: 6 month (180 days) hassle-free, factory and exchange warranty... [more]
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