My product hasn't arrived! Help!

In the event that your order hasn't arrived, please check the order confirmation email with your shipping details. We ship orders every hour possible. This may mean you receive a shipping notification later in the day, but your item has yet to be shipped by the carrier. Please keep in mind there is no shipping on Sundays for any carrier we use. We ship 99% of orders in-stock before 2 PM the same day. Parts and accessories may take 48-72 hours to ship. Most orders do get shipped out the same day provided the item is in stock and ready to ship. Orders that are not shipped the same day, or do not reach their destination on time is usually caused by:
  • Address errors
  • Temporarily out of stock (usually due to demand)
  • Shipping delays caused by weather
  • Shipping delays caused by carrier
  • Payment errors (paying with PayPal, but using an email address different from your order)
  • A very slight chance of human error (and we mean very slight)

If you have not received your item, please let us know! Often, people choose the wrong shipping options (for instance shipping with USPS instead of UPS). We ship all of our orders using USPS and UPS. After an order is shipped, you will have received tracking information. If you didn't receive a shipping confirmation with a tracking number for your purchase, call us immediately to resolve the issue! We can be reached Monday through Friday, 8AM - 7PM Pacific Time. We can also be reached on Saturdays from 9AM to 3PM. Sunday customer service availablity is limited, so please check the website live chat support for details.

Description of shipping services we offer:

UPS Ground

UPS Ground can take up to 7 days depending on your location. Since we are on the west coast (San Diego, CA), the length of time UPS Ground will take to ship packages depends on your proximity to us.

For example, if your offices are located in Irvine, California, UPS Ground will typically take 1-2 business days, but if you live in Newark, NJ, it can take as long as 7 days.

UPS 2Day and 3Day "Select"

UPS 2Day will take 2 days, and UPS 3-Day Select will take 3 days, excluding Saturday and Sunday. Please confirm that we can ship out your package for Express 2Day or Express 3-Day Select before selecting any express shipping options.

UPS Standard Overnight

UPS does not deliver Saturday with Standard Overnight! With most locations, UPS will get your package to you the next day, provided you order before our 12 noon cut off time. Standard Overnight also does not deliver to all locations. Please confirm that we can ship out your package for overnight service before selecting any express shipping options. To confirm, simply call us at 800-281-8860!

UPS Priority Overnight with Saturday Delivery

UPS will only deliver on Saturdays using their Priority Overnight service with Saturday Delivery. This typically adds about $20 to shipping costs and is only available to non-rural areas. Please confirm that we can ship out your package for Priority Overnight before selecting any express shipping options. We ask that you call in to verify your order if you're unsure. If there any problems, we will call you!

UPS International Priority

UPS International Priority delivers within 1, 2, or 3 business days to more than 200 countries outside of the US. This service uses the same network as UPS Express and will be shipped via air to its destination.

FedEx International Economy

UPS International Economy delivers within 5 business days to more than 200 countries outside of the US. Shipments to Canada and Mexico typically take less than 3 days. This service uses the same network as UPS Express and will be shipped via air to its destination.

USPS First Class Mail (FCM)

All orders under 13 oz will be sent using First Class Mail. Typically it takes 1-3 days to ship an item First Class. In most cases, we will ship all TV remotes and small parts such as bare lamps with FCM unless otherwise instructed. This service is not guaranteed by Discount-Merchant.com.

USPS Priority Mail

USPS typically takes 2-3 days to deliver priority packages and will deliver to everywhere in the United States. Please be aware that the Postal Service does not warranty, nor guarantee its shipments, so we cannot guarantee delivery, though most customers simply experience longer than normal delays in shipment when their package doesn't arrive as expected. This service is not guaranteed by Discount-Merchant.com, but we will do our best to carry out any claim on the customer's behalf.

USPS Express Mail

If for some reason FedEx Express cannot guarantee or make the delivery to your home or business, we may opt to use USPS Express Mail Service. Ninety per cent of the time it will get there the next day. Ten per cent of the time it will get there the second day. The reason for this is because USPS cannot guarantee rural deliveries for next day arrival. The common misconception for this service is that USPS will deliver next day. This isn't true! This service is not guaranteed by Discount-Merchant.com for overnight delivery. Often times, customers call and ask for "next day" service with USPS, and this is the only option available because of its cost efficiency. USPS Priority International USPS may take up to 10 days to deliver international packages under their Priority service. Please confirm all international orders. This service is not guaranteed by Discount-Merchant.com, but we will do our best to carry out any claim on the customer's behalf.

USPS Express International

If for some reason we cannot deliver your package via FedEx International, we will use USPS Express Mail Service. USPS Express International can take up to 5 days. International orders are subject to customs inspections and could possibly take longer to arrive at its destination. Please confirm all international orders. This service is not guaranteed by Discount-Merchant.com, but we will do our best to carry out any claim on the customer's behalf.

B-Y-O-S-C: Bring Your Own Shipping Carrier, Cash on Delivery (CODs), and Purchase Orders (POs)

At this time, we do not offer pre-paid, recipiant shipping options, CODs, or POs. However, we do make exemptions for large orders or businesses whom wish to use their own shipping accounts or use POs providing a business account is created with our business specialists at DM for Business.

PLEASE NOTE: Packages are shipped out 6 days per week (Monday through Saturday) excluding US holidays. If you have an urgent or express shipment, please give us a call to make sure we can meet your deadline! We are not responsible for misquoted transit times or shipping errors occuring outside our facility. Remember, if you're not happy, tell us and we'll fix it!

Tags: usps, fedex, saturday, shipping, standard overnight, rural delivery, first class, international
Discount-merchant.com is an Upfront Merchant on TheFind. Click for info.