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→ I was shipped the wrong item! What do I do now?
I was shipped the wrong item! What do I do now?
Accidents do happen!
While we maintain the highest efficiency standards, we do slip up from time to time. The best thing to do if you have received the wrong item is to call us at (619) 931-1616. We will resolve your issues as soon as possible. In most cases, it only takes 2-3 days to resolve a shipping error.
DID YOU KNOW?
Did you know that if you ordered a lamp and enclosure package, but only received the lamp, your lamp will still work? You can reuse your existing enclosure with your new lamp. It takes only a few minutes to remove the old lamp from the existing enclosure and replace it with the new OEM lamp from Discount Merchant! Why pay an addition $10-20 for the enclosure? Learn more at
If you were shipped a lamp, but did not receive the adapter, contact us immediately and we'll send you one out straight away FREE OF CHARGE! Discount-Merchant.com's PLA (Philips Lamp Adapter) works with all new Philips E22 lamps and may be used to retro fit an E22 lamp into an E23 lamp enclosure, making like easier for you! Instead of hunting down old stock of E23 lamps, simply purchase an E22 lamp plus adapter kit from us. In most cases, we'll install the adapter free so it's ready to go when you receive it at your home or office. Call us today to learn more (619) 931-1616.
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