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Shipping & Returns

Return Policy: 

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PRODUCT EXCHANGE WARRANTY

DIGITAL PROJECTION LIGHTING:

  • RPTV: 6 month (180 days) hassle-free, factory and exchange warranty for most brand name lamps. We will pay all shipping charges if the product is found to be defective. Extended warranty is available; please ask about it when you call 800-281-8860.
  • Projector Lamps: 3 month (90 days) hassle-free, factory and exchange warranty for most brand name lamps. We will pay all shipping charges if the product is found to be defective.

ELECTRONICS AND PARTS:

  • New and Remanufactured Inventory: 3 month (90 days) exchange warranty in the event of a defect.
  • Recovered Inventory: 1 month (30 days) exchange warranty in the event of a defect.
  • Electronics & Devices: 1 month (30 days) exchange, replace, or repair warranty in the event of a defect.

PRODUCT REFUND POLICY

All parts may be refunded in the event of a defect within 30 days from the date of purchase. Software is non-refundable. Electronic components, if opened, are non-refundable. Shipping fees are non-refundable.

NON-RETURNABLE ITEMS

  • We do not accept returns for any item more than 30 days after the original purchase date
  • We do not accept returns on any item damaged, abused, or destroyed
  • We do not accept returns on any item missing or with non-matching serial numbers or specific product markings
  • We do not accept returns on items specified as “AS-IS” or “ALL SALES FINAL”
  • We do not accept returns on items that were returned once already
  • There are no returns on opened packages of batteries, storage media, or software

CONSUMER PARTS PURCHASE POLICY

TVs can easily be misdiagnosed. Consumers whom are not registered service centers with a current and valid business license may purchase television parts. Some parts may be exchanged or repaired in lieu or refunded. Please be warned that parts that have been irreparably damaged will not be accepted for return. After 30 days, there are no returns or refunds.

RECEIVING A REFUND

Refunds are processed after we receive and process your return. Items directed to our Returns Department will be refunded within 2-4 weeks of giving your package to the return shipping carrier.

RETURN INSTRUCTIONS

To return an item, you must be issued a Return Merchandise Authorization (RMA) number. The RMA number assures your return, refund, or exchange is handled properly and quickly. When you receive your RMA number, please write it clearly on the return box or package in multiple locations with a dark permanent marker. Please use a carrier with detailed package tracking information (not just delivery confirmation), relay tracking information to our Returns Specialist, and keep the tracking numbers for your own records. Items that do not include an RMA number, nor a tracking number may be refused or lost. If you would like to schedule a return, you may call (800) 281-8860 for an RMA number. Additionally, you must also make sure all correct shipping labels are clear and readable or risk delay of your return, refund, or exchanged item. For more information on how to start the RMA process, please visit the KB RMA Page.

RETURN MAILING LABELS

You MAY NOT use recycle or core return labels for shipping a return or exchange. Any returns made in this fashion may be refused or lost. There is no possibility of tracking your product should you use our pre-paid recycle labels.

INTERNATIONAL CUSTOMERS

Because of the added costs in shipping to international destinations, customers residing outside the US are responsible for all shipping charges until the product is determined to be a factory defect with no tampering. Damaged items may qualify for discounted, reimbursed, or free shipping from the carrier.

 

Poster by: Jason Reeder  on  11 Jun 2015

RETURN INSTRUCTIONS

To return an item, you must be issued a Return Merchandise Authorization (RMA) number. The RMA number assures your return, refund, or exchange is handled properly and quickly. When you receive your RMA number, please write it clearly on the return box or package in multiple locations with a dark permanent marker. Please use a carrier with detailed package tracking information (not just delivery confirmation), relay tracking information to our Returns Specialist, and keep the tracking numbers for your own records. Items that do not include an RMA number, nor a tracking number may be refused or lost. If you would like to schedule a return, you may call (800) 281-8860 for an RMA number. Additionally, you must also make sure all correct shipping labels are clear and readable or risk delay of your return, refund, or exchanged item. For more information on how to start the RMA process, please visit the KB RMA Page.

RETURN MAILING LABELS

You MAY NOT use recycle or core return labels for shipping a return or exchange. Any returns made in this fashion may be refused or lost. There is no possibility of tracking your product should you use our pre-paid recycle labels.

INTERNATIONAL CUSTOMERS

Because of the added costs in shipping to international destinations, customers residing outside the US are responsible for all shipping charges until the product is determined to be a factory defect with no tampering. Damaged items may qualify for discounted, reimbursed, or free shipping from the carrier.

Poster by: Jason Reeder  on  11 Jun 2015

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